Refund policy

At Dotted Rainbow, we take pride in creating quality, made-to-order items tailored to your preferences. Due to the made-to-order nature of our products, we have a strict no returns policy. However, we understand that exceptional circumstances may arise, and we are committed to ensuring your satisfaction with your purchase.

DAMAGES + OTHER ISSUES

If you receive a product with major quality defects, damages, or inaccuracies, we will gladly accept returns and offer a replacement or refund. Please contact us within 10 days of receiving your order to report any quality concerns.

In the rare event that you receive an incorrect item or if your order is incomplete, please contact us immediately to arrange for a return or exchange.

NON-RETURNABLE ITEMS

Since our items are made to order, we cannot accept returns for reasons unrelated to quality issues.

We do not accept returns for change of mind, incorrect size selection, or dissatisfaction with color choices. We encourage customers to review product details an sizing information carefully before placing an order.

RETURN PROCESS:

1. Contact Us: If you believe your item qualifies for a return due to quality issues or other exceptional circumstances, please contact our customer service team at info@dottedrainbow.com within 10 days of receiving your order.
2. Provide Details: Please provide detailed information about the issue, including clear photos if applicable, to facilitate the return process.
3. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
4. Inspection and Resolution: Upon receiving the returned item(s), we will inspect them for quality issues or discrepancies. If the return is approved, we will initiate a replacement or refund according to your preference.

Our customer service team is here to assist you and ensure your satisfaction with your Dotted Rainbow experience.