Shipping policy

At Dotted Rainbow, we strive to provide you with a seamless and enjoyable shopping experience, including prompt and reliable shipping services. Please read our shipping policy carefully to understand how we handle order processing, shipping times, and delivery procedures.

MADE TO ORDER ITEMS

Most of our products are made-to-order, including all of our embroidered apparel, meaning they are produced specifically for you after you place an order. Please allow at least 3-12 business days for production before your order is ready to ship. On average, most items are shipped within 5 business days. However, the production time may vary depending on the complexity of the item and current order volume.

READY TO SHIP ITEMS

Some items in our shop, such as stickers and keychains, may be ready-to-ship and available for immediate dispatch. These items will typically ship within 3-5 business days after your order is placed.

SHIPPING METHODS

We offer standard shipping options for orders within the USA. Standard shipping generally takes 3 to 5 business days for delivery. Please be aware that expedited shipping cannot be offered due to the made to order nature of our products.

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and whereabouts of your package.

DELIVERY ISSUES

While we strive to ensure timely delivery of all orders, occasional delays or lost shipments may occur due to unforeseen circumstances such as inclement weather or carrier issues. If your order is significantly delayed or lost in transit, please contact us, and we will assist you in resolving the issue. 

It is the responsibility of the customer to provide accurate shipping information at the time of checkout. Please double-check your shipping address to ensure timely delivery. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer.

CONTACT US

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@dottedrainbow.com. Our customer service team is here to assist you and ensure a smooth shipping experience with Dotted Rainbow.